Lizzink Refund Policy
Effective Date: June 12, 2026
This Refund Policy explains how Brilliant Empire LLC d/b/a Lizzink (“Lizzink,” “we,” “our,” or “us”) handles refunds for physical NFC cards and paid digital subscriptions on Lizzink.com and related services (the “Service”).
This policy supplements our Terms of Service. When NFC card checkout becomes available, this policy will apply to those purchases.
1. Scope
This policy covers:
- Physical Lizzink NFC cards
- Paid digital subscriptions, including Lizzink Pro (when available)
2. Free Tier
The Lizzink free plan is provided at no charge. No refunds apply to free accounts.
3. NFC Card Purchases
Physical NFC cards are shipped with a unique claim code linked to your account. Because cards can be activated and personalized, refund eligibility depends on the condition of the card.
Defective or Damaged on Arrival
If your card arrives defective or damaged, contact us within 30 days of delivery at hello@lizzink.com with your order number and photos. We will replace the card or issue a refund at our discretion.
Unopened and Unused Cards
If your card is unopened and has not been claimed or linked to an account, you may request a refund within 30 days of delivery. Original shipping costs are non-refundable unless the return is due to our error.
Opened, Activated, or Linked Cards
Once a card has been opened, claimed, or linked to a Lizzink profile, it is generally non-refundable because it has been personalized for use.
Lost or Stolen After Delivery
We are not responsible for cards lost or stolen after confirmed delivery. Please contact us if you believe your card was misdelivered.
4. Digital Subscriptions (Pro)
Paid subscription fees are non-refundable except where required by law, as described in our Terms of Service.
You may cancel your subscription before the next billing cycle to avoid future charges. Cancellation does not entitle you to a refund for the current billing period unless required by law.
5. How to Request a Refund
Email hello@lizzink.com with:
- Your order number or account email
- The product purchased (NFC card or subscription)
- The reason for your request
- Photos, if the card was damaged or defective
We aim to respond within 5 business days.
6. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
7. Chargebacks
Please contact us before filing a chargeback so we can help resolve your issue. Fraudulent or abusive chargebacks may result in account suspension.
8. Changes
We may update this Refund Policy from time to time.
Updated versions will be posted on this page.
9. Contact
Brilliant Empire LLC d/b/a Lizzink
Email: hello@lizzink.com
Website: Lizzink.com